Call Handler NHS - Patient Recall
$25,000–$32,000 year
On-siteLondon, England, United Kingdom or London Bridge, Virginia, United States
Job Summary
Make 150+ outbound calls daily to NHS patients for clinical reviews, explaining appointment importance and motivating hesitant individuals to book life-saving reviews. Handle objections professionally, work across multiple clinical areas, and learn new medical terminology with provided training. Track performance, participate in coaching to improve booking rates, and record outcomes accurately in CRM systems while meeting daily, weekly, and monthly targets. This fast-paced, target-driven role requires strong communication skills, emotional resilience, and the ability to bounce back from rejection. You must have the right to work in the UK, as sponsorship is unavailable.
Required Qualifications
- right to work in the UK
- outbound calling experience
- telesales experience
- fundraising experience
- speaking to strangers
- overcoming objections
- hitting targets
- strong communication skills
- emotional resilience
- genuine desire to help people
- ability to learn quickly
- confidence using computers
- comfortable navigating digital systems
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