Call Centre Agent-Khasi & Garo
$276,000–$300,000 year
RemoteShillong, Meghalaya, India or Tura, Meghalaya, India
Job Summary
Handle 70+ daily calls to onboard teachers and parents into parent-teacher groups, resolving queries and guiding engagement maximization. Follow scripts to identify needs and provide solutions while tracking interactions across channels in detailed records. Coordinate with the team to escalate specific customer issues and maintain a humble, empathetic attitude toward low-income smartphone users. Meet personal and team targets for activation and engagement within the government school and Anganwadi ecosystem. Requires fluent Khasi or Garo proficiency, working knowledge of Google Sheets/Docs, and availability Monday through Friday plus alternate Saturdays.
Required Qualifications
- Khasi & Garo Language Proficiency Mandatory
- Ability to communicate fluently and effectively in Khasi or Garo or both
- Working knowledge of Google Sheets/Excel and Google Docs/Word
- Excellent communication and presentation skills
- Open to working from the office (Monday to Friday plus alternate Saturdays)
- Seamless communication with your managers and colleagues
- Close alignment with RL's core values and principles
- Mission-driven, enthusiastic and optimistic, and committed to transformation
- Ability to handle and solve multiple problems in a high growth, entrepreneurial environment enjoyably
Desired Qualifications
- Prior call centre or outbound calling experience
- Previous CRM experience
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