Call Centre Agent
On-siteLeeds, England, United Kingdom
Job Summary
Build and maintain the Study Participant database for clinical trials by collecting demographic data, completing medical history questionnaires, and creating new profiles. Phone screen new study participants, assess their suitability based on medical history and therapeutic indication, and explain study details to ensure informed decisions. Schedule appointments for qualified participants while coordinating logistical arrangements. Work a 37-hour week, typically 8am to 4pm or 9am to 5pm on a rotation basis, with occasional extended hours. Join Fortrea's Clinical Research Unit in Leeds, where you help make new medicines safer for patients through Phase I clinical trials.
Required Qualifications
- GCSE-level education
- Previous Call Centre experience
- Excellent communication skills
- IT proficiency: Basic knowledge of Microsoft Office (Outlook, Word, Excel)
- Ability to work towards deadlines whilst balancing quality of work
- Confident adapting to change and prioritising workload
- Full-time, permanent employment status
- 37-hour week
- Availability for rotation basis shifts (8am to 4pm or 9am to 5pm)
- Availability for extended hours on two days per week until 8pm
Desired Qualifications
- Clinical Recruiter role experience
- Experience in clinical trials
- Customer service experience
- Retail sales experience
- Technical support experience
- Help desk experience
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