Call Centre Administrator - Crescent Oral Surgery
$43,680–$52,000 year
On-siteToronto, Ontario, Canada or Aurora, Ontario, Canada
Job Summary
Welcome and assist patients upon arrival to create a warm first impression. Optimize the daily appointment schedule for full utilization, manage the recall system, and handle incoming calls regarding scheduling, confirmations, and cancellations. Process referral letters, organize patient records, and file charts. Proactively manage potential cancellations, address objections, and complete billing, payments, and insurance claims while responding to fee inquiries. This full-time role operates Monday through Thursday with competitive hourly pay of $21-$25. Join Crescent Oral Surgery's network of practices dedicated to surgical excellence and continuous professional development.
Required Qualifications
- Candidates must be legally authorized to work in Canada
Desired Qualifications
- Minimum 1 year of Dental Administration experience is preferred
- Excellent customer service skills
- A minimum of 2 years of experience in a customer service or reception role/dental administrator preferred
- Experience with dental software programs is an asset
- Clinical background is considered an asset
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