Call Center Telephonic Injury Triage Registered Nurse - FT Evenings
$58,240–$58,240 year
Remote
Job Summary
Manage a rapid flow of incoming telephone calls from Medcor customers in a remote 24/7 Occupational Health triage call center. Document each call efficiently and accurately while monitoring productivity metrics and tracking individual call center goals. Complete accurate assessment of symptoms and concerns utilizing Medcor's Triage Algorithms to guide the triage of the injured worker. Provide superior customer service to clients and employees while reflecting shift activities using the phone system and adhering to personal schedules. Follow HIPAA Compliance Policies and maintain close vision for computer work with a typing speed of at least 30 WPM. Work 8-hour and 10-hour shifts between 12:00pm and 2:00am, including every-other-weekend and holiday rotations.
Required Qualifications
- Valid RN license
- Current BLS (CPR) certification
- Ability to handle a high volume of consecutive calls
- Strong technological skills
- Typing speed of at least 30 WPM
- Ability to work a major U.S. holiday rotation
- Ability to work every other weekend
- Effective written, verbal, and interpersonal communication skills
- Ability to read, analyze, and interpret triage tools and information along with care instructions to injured employees and their managers
- Ability to talk and/or hear
- Ability to sit and use hands
- Close vision for computers and written work with the ability to adjust focus
- Ability to work on a computer for long periods
- Ability to receive and apply feedback
- Private space in your home with 4 walls and a door for patient privacy
- Access to high-speed internet (no satellite) within your primary residence
Desired Qualifications
- Call center experience
- Occupational health experience
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