Call Center Technical Support Representative
$15,080,000–$29,120,000 year
On-siteKilleen, Texas, United States
Killeen, Texas, United StatesOn-siteFull Time$15,080,000–$29,120,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide first-level technical support via phone, chat, or email to troubleshoot hardware, software, and connectivity issues. Guide customers through step-by-step solutions, document all technical issues and resolutions in the system, and escalate unresolved problems to higher-level support teams. Stay updated on product knowledge and technical procedures while maintaining high customer satisfaction through effective communication. This role requires fluency in English and Spanish, a high school diploma or GED, and the ability to complete a pre-employment test and background investigation.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Basic understanding of computer systems and troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous tech support or IT helpdesk experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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