Call Center Technical Support Representative
$31,200–$31,200 year
On-siteSan Fernando, Central Luzon, Philippines
San Fernando, Central Luzon, PhilippinesOn-siteFull Time$31,200–$31,200 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide first-level technical support via phone, chat, or email by troubleshooting hardware, software, and connectivity issues. Guide customers through step-by-step solutions and document all technical issues and resolutions in the system. Escalate unresolved issues to higher-level support teams while staying updated on product knowledge and technical procedures to maintain high customer satisfaction through effective communication. Fluent in English and Spanish with basic computer troubleshooting skills required.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Basic understanding of computer systems and troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous tech support or IT helpdesk experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to a LEVEL II background check
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