Call Center Technical Support Representative
$34,840,000–$34,840,000 year
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull Time$34,840,000–$34,840,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide first-level technical support via phone, chat, or email by troubleshooting hardware, software, and connectivity issues. Guide customers through step-by-step solutions, document all technical issues and resolutions in the system, and escalate unresolved problems to higher-level teams. Stay updated on product knowledge and technical procedures while maintaining high customer satisfaction through effective communication. Fluent in English and Spanish with basic computer troubleshooting skills required. Located in Sydney, NS.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Fluent in English and Spanish
- Basic understanding of computer systems and troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous tech support or IT helpdesk experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening (Does not apply in Canada)
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