Call Center Technical Support Representative
$24,960,000–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Provide first-level technical support via phone, chat, or email by troubleshooting hardware, software, and connectivity issues. Guide customers through step-by-step solutions and document all technical issues and resolutions in the system. Escalate unresolved issues to higher-level support teams while staying updated on product knowledge and technical procedures. Maintain high customer satisfaction through effective communication. Fluently speak English and Spanish; complete a full application including screening questions and a pre-employment test. Submit to a Level II background investigation, drug screening, and comply with physical requirements involving prolonged computer and headset use in a professional office environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Basic understanding of computer systems and troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous tech support or IT helpdesk experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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