Call Center Technical Support Representative
$29,120–$29,120 year
On-siteTampa, Florida, United States
Tampa, Florida, United StatesOn-siteFull Time$29,120–$29,120 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Provide first-level technical support via phone, chat, or email by troubleshooting hardware, software, and connectivity issues. Guide customers through step-by-step solutions and document all technical issues and resolutions in the system. Escalate unresolved issues to higher-level support teams while staying updated on product knowledge and technical procedures to maintain high customer satisfaction. Fluently speak English and Spanish. Complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish
- Basic understanding of computer systems and troubleshooting
- Strong analytical and problem-solving skills
- Excellent communication and customer service abilities
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous tech support or IT helpdesk experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.