Call Center Team Lead - 1178632
$41,600–$43,680 year
Remote · New York City, New York, United States or US
New York City, New York, United States or USRemoteFull Time$41,600–$43,680 yearMid LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Mid Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
LCR seeks a Call Center Team Lead to manage a team of 10-15 customer service representatives, fostering a positive culture and ensuring performance metrics are met. This fully remote position offers market-leading compensation ($20-21/hr) and requires strong leadership and customer service skills.
Required Qualifications
- Experience leading a team of at least ten people
- Strong knowledge of call center metrics and experience teaching teams to meet KPI objectives.
- Excellent customer service skills and the capacity to coach to client requirements.
- Time management abilities
- Microsoft Office, SharePoint, Windows OS, and CRM expertise
Additional Requirements
- Equal opportunity/affirmative action employer
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