CALL CENTER SUPPORT - French & English Speaking
$37,440–$52,000 year
Remote · Rancho Cucamonga, California, United States or New York City, New York, United States
Rancho Cucamonga, California, United States or New York City, New York, United StatesRemoteFull Time$37,440–$52,000 yearEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Join The Wave Group as a bilingual Call Center Support Agent responsible for delivering exceptional customer support through managing high-volume inbound and outbound communications. Ideal candidates should be fluent in English and French and possess strong problem-solving skills.
Required Qualifications
- Fluency in English and French (written and verbal)
- Demonstrated experience in a call center, customer service, or client support role
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with CRM software and call center technology
- Excellent verbal and written communication skills
- Strong active listening and problem-solving abilities
- Professional telephone demeanor with clear articulation
- Ability to remain calm and composed in high-pressure situations
- Strong organizational skills with proven ability to multitask effectively
- Customer service orientation with a solution-focused approach
- Ability to work both independently and collaboratively within a team environment
- Typing proficiency and attention to detail
Desired Qualifications
- Experience in a technical support or B2B customer service environment
- Familiarity with digital transformation solutions or managed services
- Previous experience in a metrics-driven call center environment
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