Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts
$33,280–$33,280 year
On-siteGreensboro, North Carolina, United States
Job Summary
Answer inbound calls and respond to emails regarding customer inquiries, exchanges, add-ons, and product information using the Ticketmaster system. Troubleshoot and resolve customer issues efficiently, handling complaints and escalating complex matters to supervisors when necessary. Maintain detailed records of interactions, follow up to ensure satisfaction, and continuously update knowledge of company processes while collaborating with team members. Operate a multiline phone console for routing and screening calls. Work a flexible schedule including evenings, weekends, and holidays at an hourly rate of $16.00.
Required Qualifications
- Must be able to function in a fast-paced, high-pressure environment
- Must have a high level of basic computer and email skills
- Must be able to work a flexible schedule, including evenings, weekends, and holidays
Desired Qualifications
- Knowledge of Ticketmaster Host and Archtics is preferred
- 6 months to 1 year of experience in a customer service-related position preferred
- Ability to interact with a diverse group of guests in a friendly and positive manner
- Possess strong interpersonal and communication skills
- Ability to work both independently and as part of a team
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