Call Center Specialist
RemoteUnited Arab Emirates
Job Summary
Handle inbound and outbound calls, WhatsApp, and chat conversations while understanding customer needs to recommend the right service. Solve problems, manage complaints, and process bookings, payments, refunds, and account updates to ensure interactions remain smooth and professional. Track customer feedback to help improve communication strategies and collaborate with CX, sales, and tech teams to optimize conversations. This role requires strong spoken and written English, clear communication skills, and comfort working in shifts including weekends. Fresh graduates and early-career professionals are welcome, with opportunities for rapid growth and performance-based bonuses within maids.cc, the UAE's leading domestic worker platform.
Required Qualifications
- Strong spoken & written English
- Clear communication and the ability to explain things simply
- A customer-first mindset and good problem-solving skills
- Ability to handle multiple chats/calls without losing focus
- Comfortable working in shifts (including weekends if needed)
Desired Qualifications
- Experience with call center tools or CRM systems (Ziwo is a plus, not a must)
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