Call Center Specialist
On-siteHuntsville, Alabama, United States
Huntsville, Alabama, United StatesOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Answer high volumes of incoming phone calls to the call center in a timely manner while communicating professionally with patients, physicians, and staff. Direct calls by transferring or taking detailed messages, and schedule appointments according to physician profiles. Handle some insurance and billing tasks as assigned. Maintain a pleasant demeanor and multitask effectively under pressure to meet deadlines. Requires multi-lined phone experience, customer service background, and insurance/billing knowledge. Full-time role averaging 40 hours per week.
Required Qualifications
- HS/GED
- Ability to communicate professionally, both oral and written
- Pleasant, friendly demeanor
- Ability to communicate effectively with patients and all incoming/outcoming callers
- Ability to work under pressure
- Ability to multitask
- Ability to meet deadlines
- Outstanding organizational skills
- Outstanding writing skills
- Ability to speak clearly and concisely
- Independent, self-starting
- Highly motivated
- Proven positive attitude in work history
- Teamwork attitude in work history
Desired Qualifications
- Multi-lined phone experience
- Customer Service Representative experience
- Some insurance/billing experience
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