Call Center Specialist
On-siteFitchburg, Massachusetts, United States
Fitchburg, Massachusetts, United StatesOn-siteFull TimeHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Receives and directs incoming calls to appropriate personnel, screens patient calls, and takes accurate messages. Schedules acute appointments and patient appointments according to established protocol, while collecting and entering patient registration and demographic data into the computer system. Provides translation services for non-English speaking callers, directs incoming faxes, and covers Front Desk Check-In/Check-Out as needed. Requires high school diploma, bilingual skills in English/Spanish or English/Portuguese, and typing speed of 35 wpm.
Required Qualifications
- High School Diploma or GED
- Bilingual in English/Spanish or English/Portuguese
- 1-year similar work experience or in a medical office environment
- Computer skills for accurate data entry
- Must be able to type a minimum of 35 hrs. per minute
- Knowledge of basic medical terminology
- Demonstrated interpersonal relationship skills
- Demonstrated Proficiency in reading, writing, and speaking in English
- Demonstrated ability to work in a fast paced, high telephone call volume office environment
Desired Qualifications
- associate degree in secretarial science
- associate degree in secretarial science or equivalent
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