Call Center Senior Representative
On-siteGurugram, Haryana, India
Job Summary
Make high-volume outbound calls to prospective and existing customers to promote telecom products, plans, upgrades, and retention offers. Understand customer needs and recommend tailored solutions while achieving daily, weekly, and monthly sales targets. Handle objections and rejections professionally, maintaining accurate CRM records for calls, conversions, and follow-ups. Ensure compliance with scripts, quality, and process standards while delivering strong customer experience. Requires neutral/clear English accent, sales mindset, active listening, and basic CRM handling. Work 10 hours per shift on US–Canada night rotation with company-provided transport.
Required Qualifications
- Strong communication with neutral/clear English accent
- Sales mindset with persuasive ability
- Active listening and customer empathy
- Resilience and ability to handle rejection
- Basic system/CRM handling
- Graduate
- 0–2 years of experience
- BPO/sales preferred
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