Call Center Sales Supervisor – Medicare & Senior Market Products
$55,000–$65,000 year
Hybrid · Houston, Texas, United States
Job Summary
Lead a team of licensed Medicare sales agents in a call-center environment, coaching on consultative selling, objection handling, compliance, and customer engagement. Drive enrollment goals, monitor funnel performance, and implement campaigns to improve conversion and revenue across Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and ancillary products. Leverage CRM systems, AI-powered tools, and data analytics to optimize performance, mentoring future leaders and maintaining CMS compliance while delivering White Glove member service.
Required Qualifications
- Active Health & Life Insurance License.
- Minimum 3 years of Medicare sales experience.
- Minimum 2 years of call center leadership or supervisory experience.
- Proven success leading teams in Medicare and ancillary insurance sales.
- Demonstrated experience driving cross-selling, upselling, and retention programs.
Desired Qualifications
- AHIP Certification
- Salesforce experience
- Five9 experience
- Experience managing remote or hybrid sales teams
- Bilingual English/Spanish
- Experience utilizing AI, automation, and data analytics tools to improve sales performance
- Experience leading teams responsible for both new sales and retention revenue
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