Call Center Sales Representative II (Experienced)
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Make outbound calls to existing and prospective customers to promote, sell, and upsell tailored products and services. Actively listen to understand customer needs, recommend solutions, and use internal systems to manage accounts and process transactions. Collaborate with internal teams to resolve issues, follow compliance scripts, and maintain accurate records of interactions while protecting sensitive data. Escalate complex problems to supervisors and stay current with training updates. Meet attendance and performance goals in a fast-paced environment. Submit to background checks and drug screening as required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Typing speed of 20+ WPM
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Basic understanding of Windows operating systems
- Dependable, punctual, and goal-oriented
- Excellent problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-driven
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Strong team player with excellent interpersonal skills
Desired Qualifications
- Previous experience in a call center or outbound sales environment
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigation with fingerprint
- Must be willing to submit to drug screening
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