Call Center Sales Representative II (Experienced)
$34,840,000–$34,840,000 year
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull Time$34,840,000–$34,840,000 yearLarge
Full TimeLarge
Job Summary
Make outbound calls to existing and prospective customers to promote and sell tailored products and services. Upsell and cross-sell based on customer profiles, actively listen to understand needs, and recommend solutions. Use internal systems to manage accounts, process transactions, and maintain accurate records of interactions. Collaborate with teams to resolve issues, escalate complex matters, and follow compliance scripts. Protect sensitive data and stay current with training updates. Meet attendance and performance goals in a fast-paced environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Typing speed of 20+ WPM
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Basic understanding of Windows operating systems
- Dependable, punctual, and goal-oriented
- Excellent problem-solving and conflict resolution skills
- Customer-focused, empathetic, and solution-driven
- Ability to multitask and manage time effectively
- Comfortable in a fast-paced, evolving environment
- Strong team player with excellent interpersonal skills
Desired Qualifications
- Previous experience in a call center or outbound sales environment preferred
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening.
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