Call Center Sales Representative I (Entry-Level)
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Handle inbound and outbound calls with professionalism, using product knowledge to recommend solutions and close sales. Build rapport, listen actively to address customer needs, and research account details to collaborate with internal teams on issue resolution. Manage customer accounts and process orders accurately while following scripts and policies to ensure compliance. Protect customer data and escalate complex issues to appropriate team members when needed. Maintain excellent attendance and stay current with training and system updates. Complete a full application including screening questions and a pre-employment test. Submit to a Level II background investigation and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self-motivated
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask and manage time effectively
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, evolving environment
- Strong interpersonal skills and relationship-building ability
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to operate a computer and other office equipment, including a phone, copier, and printer
- Must be able to move about the office to accomplish tasks
- Must be able to reach in any direction
- Must be able to raise or lower objects
- Must be able to move objects from place to place
- Must be able to hold onto objects
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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