Call Center Sales Representative I (Entry-Level)
$22,880–$29,120 year
On-siteWichita, Kansas, United States
Wichita, Kansas, United StatesOn-siteFull Time$22,880–$29,120 yearEntry LevelHigh School Or EquivalentLarge
Full TimeEntry LevelHigh School Or EquivalentLarge
Job Summary
Handle inbound and outbound calls with professionalism, using product knowledge to recommend solutions and close sales. Build rapport, listen actively to address customer needs, and research account details to collaborate on resolving issues. Manage customer accounts and process orders accurately while following scripts and policies to ensure compliance. Protect customer data, escalate complex problems to appropriate team members, and stay current with training updates. Maintain excellent attendance and punctuality in a fast-paced environment requiring strong communication and multitasking skills.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self-motivated
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask and manage time effectively
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, evolving environment
- Strong interpersonal skills and relationship-building ability
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to Level II background and/or security investigation
- Must be willing to submit to drug screening
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