Call Center Sales Representative I (Entry-Level)
$15,080,000–$29,328,000 year
On-siteSavannah, Georgia, United States
Job Summary
Handle inbound and outbound calls with professionalism, using product knowledge to recommend solutions, build rapport, and close sales. Research account details, collaborate with internal teams to resolve issues, and manage customer accounts by processing orders accurately through our systems. Follow scripts and policies to ensure compliance, protect customer data, and escalate complex issues to appropriate team members when needed. Stay current with training and system updates while maintaining excellent attendance and punctuality. This role supports MCI's global delivery of CX and BPO solutions across diverse industries, offering continuous learning and development opportunities.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self-motivated
- Skilled in conflict resolution, problem-solving, and negotiation
- Customer-focused with empathy, patience, and responsiveness
- Ability to multitask and manage time effectively
- Team-oriented with a positive attitude
- Comfortable in a fast-paced, evolving environment
- Strong interpersonal skills and relationship-building ability
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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