Call Center Sales Representative (English/Spanish)
$33,280–$35,360 year
On-siteHarlingen, Texas, United States
Job Summary
Handle incoming and outbound calls to resolve customer inquiries, address complaints, and promote products using upselling and cross-selling techniques. Identify customer needs to provide personalized solutions while maintaining accurate records of interactions and escalations. Collaborate with team members to address complex issues and ensure compliance with regulatory requirements and data protection guidelines. Fluency in English and Spanish is mandatory, along with an active P&C license. Requires reliable transportation and ability to thrive in a fast-paced environment. Successful completion of a 120-day probationary period qualifies you for a $400 sign-on bonus.
Required Qualifications
- Bilingual proficiency in English and Spanish
- High school diploma or equivalent
- Basic proficiency in computer usage
- Familiarity with CRM systems
- Familiarity with Microsoft Office applications
- Active P&C (Property & Casualty) license
- Reliable transportation
Desired Qualifications
- Previous experience in a call center or customer service role
- Experience in sales or telemarketing
- Excellent verbal and written communication skills
- Ability to articulate solutions clearly and concisely
- Strong problem-solving skills
- Strong organizational and time management skills
- Professional, energetic demeanor
- Ability to thrive in a fast-paced environment
- Ability to adapt to changing priorities
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