Call Center Sales Agent - Winter 26.27

Provide friendly, quality customer service and develop in-depth knowledge of products including Lodging, Season Passes, daily tickets, Ski School, and Ikon Pass. Become proficient in sales systems and assist with trip planning by building itineraries, educating guests, upselling activities, and answering resort questions. Use professional selling techniques aligned with Quality Tracks standards to ensure exceptional follow-up and address guest complaints effectively. Cover 8-hour phone shifts with potential for longer hours during peak times. Maintain strong customer service and safety awareness while adhering to grooming standards and demonstrating punctuality. Collaborate with team members and other departments. Enjoy free skiing and snowboarding privileges at Alterra resorts, discounts on Ikon Passes, and commission on sales.