Call Center Representative
$49,920–$52,000 year
On-sitePort, Oklahoma, United States
Port, Oklahoma, United StatesOn-siteFull Time$49,920–$52,000 yearMedium
Full TimeMedium
Job Summary
Answer incoming customer inquiries via phone, live chat, and email while managing general service issues and technical troubleshooting for lighting products. Build relationships with key customers and maintain database integrity. Hit monthly call, chat, and working rate targets within a fast-paced team environment. Requires 2+ years of customer-facing experience, strong communication skills, and attention to detail.
Required Qualifications
- 2+ years of experience working directly with customers, preferably in a call center environment
- Superior customer service skills
- Strong interpersonal, analytical, verbal and written communication skills
- Ability to interact and communicate with individuals at all levels of the organization
- Attention to detail in composing materials, establishing priorities and meeting deadlines
- Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks/demands and get results
- Strong organization and attention to detail skills a must
Desired Qualifications
- Strong knowledge of a variety of computer software applications - SAP a big plus
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