Call Center Representative
$56,160–$56,160 year
Hybrid · Teaneck, New Jersey, United States
Job Summary
Performs assigned tasks within established procedures in various phases of the Customer Service Operations. Handles inbound calls, makes outbound calls, and communicates with customers via websites, chats, and email to address customer billing and related issues. Processes source documents/updates systems to reflect changes to customer accounts, including amending or adjusting consumption and revenue. Records and processes meter readings provided by customers. Maintains professional interactions with internal and external customers and/or departments. Operates company systems, devices and software applications. Assists employees of higher classification as assigned. Experience in a Call Center environment and strong multitasking and communication skills are required.
Required Qualifications
- High School Diploma/GED is required
- Call Center environment experience required
- Must possess good verbal and written communication skills
- Must possess ability to multitask
- Must possess ability to sit for extended periods of time
- Must possess oral and written communication skills, as well as auditory acuity
- Strong problem-solving skills and ability to independently follow through on tasks and projects
- Must pass entry level test
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