Call Center Representative
$43,680–$49,920 year
On-siteFishkill, New York, United States
Fishkill, New York, United StatesOn-siteFull Time$43,680–$49,920 year
Full Time
Job Summary
Handle member service requests including address changes, check orders, stop payments, lien releases, and card replacements. Assist members with mobile and online banking questions while researching and resolving issues via phone, email, or mail. Identify opportunities to support financial fitness by recommending appropriate credit union products and services. Accurately verify member identity and maintain confidentiality at all times. Perform other duties as needed to support the Solutions Center team. Full-time Monday through Saturday with a flexible schedule required.
Required Qualifications
- 1–3 years of customer service or banking experience
- High school diploma or GED
- Strong communication, listening, and problem-solving skills
- Comfortable using Microsoft Word and Windows-based programs
- accurate typing and computer skills
- Ability to handle confidential member information with discretion
- Flexible availability, including Saturdays
- E-Verify employment eligibility
Desired Qualifications
- call center experience
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