Call Center Representative
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull TimeLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls to support customer service, technical support, and sales initiatives for diverse clients. Resolve customer issues on the first call by researching systems and retrieving information to guide customers through options. Accurately document interactions, process claims, and escalate complex issues while following scripts and protecting customer privacy. Stay current with training and adhere to scheduling requirements to maintain consistent attendance.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results (Does not apply in Canada)
- Job offers are contingent on background/security investigation results.
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