Call Center Representative, South Carolina (VE251215945SCZ)
$36,920–$36,920 year
On-siteColumbia, South Carolina, United States
Job Summary
Conduct front-line operational support for Veterans by directing them to proper resources for questions, issues, and complaints. Engage stressed callers with empathy to connect them with appropriate assistance while accurately recording call details in a CRM system. Learn and explain Department of Veterans Affairs services and procedures, ask clarifying questions for complex requests, and select suitable VA services to meet specific needs. Maintain confidentiality of callers and use a multi-screen computer system effectively. This 100% virtual position requires a wired high-speed internet connection (minimum 25 Mbps download) and a quiet, ergonomically sound workspace. Candidates must possess six months of consecutive call center experience and be a U.S. citizen or Green Card holder. Full-time roles include a 40-hour work week, 11 paid holidays, and benefits such as medical, dental, and life insurance.
Required Qualifications
- Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member)
- Must have at least six (6) months of consecutive call center or contact center experience
- Your computer must direct-connect via cable into your wired cable service home High-Speed Internet router
- Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay
- Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Must be a U.S. Citizen or a Green Card Holder having lived in Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV
- Your residence must be located within 60 minute driving distance to a Veterans Administration (VA) facility at Arlington VA, Columbia SC, Murfreesboro TN, Nashville TN, Salt Lake City UT, or Shepherdstown WV
- Must be able to listen, talk, think and document your interaction in real time
- Must be able to effectively deal with escalating or difficult calls
- Must have a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
- Must be a U.S. Citizen or a Green Card Holder having lived in the USA for three (3) years prior to hire
- Requires Proof of eligibility to work in the United States
- Must have a REAL ID-compliant identification card or acceptable alternative (US Passport, Department of Defense ID card for active / retired / military family dependent member)
Desired Qualifications
- Familiarity with the military and veteran community programs is a plus
- Excellent verbal, interpersonal and written communication skills
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