Call Center Representative
On-sitePrior Lake, Minnesota, United States
Job Summary
Route incoming and outgoing calls to appropriate departments while answering Club M-related questions and confirming hotel reservations. Accept, modify, and cancel bookings across multiple systems, accurately quoting rates and promotions to upsell dining and amenities. Announce overhead paging requests and log housekeeping or maintenance follow-ups. Complete daily shift checklists, participate in multi-system audits for inventory accuracy, and audit reservations daily. Maintain up-to-date knowledge of all casino offerings and promotions. Requires six months of guest service experience, 35 wpm typing speed, and proficiency with databases. Weekly pay and 401k match starting day one.
Required Qualifications
- Six months' reservations, guest service or full-service hotel experience
- Must be able to read, write, and speak English clearly
- Ability to communicate with a diverse population
- Proficient experience with word processing, databases and electronic mail software
- Must be able to type 35 wpm
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