Call Center Representative
$34,320–$34,320 year
On-siteLehi, Utah, United States
Job Summary
Handle a high volume of inbound calls from prospective and existing customers, answering questions, guiding callers through next steps, and converting inquiries into scheduled appointments. Schedule appointments and manage calendars with accuracy while verifying customer information and entering data accurately into a CRM system. Follow structured scripts and workflows, adapting naturally to conversations and resolving concerns in a calm, professional manner. Escalate complex situations appropriately and collaborate with internal teams to ensure smooth handoffs and follow-through. Complete four weeks of paid training before flexible full-time or part-time scheduling begins.
Required Qualifications
- High school diploma or GED
- Comfortable handling high call volume and working on the phone throughout the day
- Strong verbal and written communication skills
- Ability to stay calm, organized, and professional under pressure
- Basic computer skills and experience with data entry and systems
- You've worked in environments where customer interactions moved quickly and quality still mattered
- You're comfortable following a process, staying organized, and keeping a professional tone
- You take pride in clear communication, accuracy, and delivering a strong customer experience every time
- Paid training required: 4 consecutive weeks, 40 hours per week
- Employment is contingent upon successful completion of a background check and drug screening
Desired Qualifications
- Experience in a customer service or call center environment preferred
- Call center or inbound sales/support experience
- Hospitality, retail, or other high-touch customer service roles
- Experience working in metrics-driven or performance-based environments
- CRM experience a plus
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