Call Center Representative

Answer large volume of calls promptly, screening for urgency and handling all interactions with confidence, compassion, and efficiency. Schedule patient appointments and diagnostic testing for all providers while collecting and verifying demographic information and insurance details. Accurately record patient messages and route them to the appropriate staff member, troubleshooting concerns as needed. Review and maintain provider schedules according to practice guidelines to ensure appropriate patient placement. Requires two years of medical office clerical experience, a high school diploma, and the ability to sit for long periods with manual dexterity for computer systems.