Call Center Representative
$33,280–$37,440 year
Remote · United States
Job Summary
Inbound call center-based healthcare customer service representative supporting a refund initiative on a six-month temporary assignment. You’ll verify caller identity, explain refund status and next steps using approved scripts/workflows, and document all interactions in designated systems while delivering a clear, positive patient experience. The role emphasizes handling inbound inquiries, following client-approved authentication procedures, and maintaining accuracy and confidentiality in a fast-paced healthcare-revenue cycle environment.
Required Qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service experience in a call center, healthcare, or revenue cycle environment
- Ability to handle inbound calls professionally in a high-volume environment
- Strong verbal communication skills to explain billing and refund information
- Ability to follow structured scripts, workflows, and escalation protocols
- Proven attention to detail and ability to document interactions accurately
- Maintain confidentiality and adhere to data privacy requirements
- Basic computer proficiency with experience navigating multiple systems
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