Call Center Representative (Santa Fe)
$43,680–$43,680 year
On-siteSanta Fe, New Mexico, United States
Job Summary
Answer inbound phone calls to provide single-stop service for account information, transaction processing, and member inquiries. Perform routine tasks including ordering checks, processing deposits and withdrawals, resolving account discrepancies, and assisting with payroll deduction forms. Accurately post phone transactions and mail receipts, account summaries, and official checks per policy. Respond to member problems and complaints, directing requests to appropriate personnel as needed. Comply with all regulatory requirements, including USA Patriot Act and BSA guidelines. Maintain a safety-conscious work environment while navigating the organization's facilities.
Required Qualifications
- Excellent verbal and written communication skills
- Knowledge of office machines and equipment
- Ability to type
- Patience
- Tact
- Enthusiasm
- Positive attitude toward members and general public
- Minimum of 12 months credit union experience or related experience
- Graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate)
- Capability to execute all terms and conditions set forth in the Employee Handbook
- Ability to work in a safety conscious manner
- Adherence to policy on Drug Free Workplace
- Ability to lift 15 pounds at times
- Ability to access and navigate each department at the organization's facilities
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