Call Center Representative - Roadside Assistance
$39,208–$43,139 year
RemoteUnited States
Job Summary
Field incoming calls from members requiring emergency roadside assistance including towing, locksmith, fuel, battery, and minor mechanical issues. Understand the nature of the member's distress, ensure their immediate safety, and document details promptly. Relay critical information to internal and external teams to expedite dispatching while maintaining a compassionate demeanor during high-intensity calls. Work collaboratively with the team to ensure smooth emergency service operations within a structured environment where performance goals are measured. Requires a dedicated workspace with direct Ethernet connection (25 mbps download, 5 mbps upload) and proficiency in Microsoft Teams. Starting pay is $18.85/hour with weekend differential and tenure-based growth. Join AAA's largest club within the national federation, supporting over 18 million members with legendary service.
Required Qualifications
- Dedicated, quiet workspace without interruptions
- Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc)
- Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload
- Demonstrated ability to uphold productivity and confidentiality in a remote setting
- Regular attendance in virtual team meetings and training sessions
- Availability during standard business hours and flexibility for possible shift adjustments
- Prior customer service experience
- Ability to provide excellent customer service and thrive in a high-volume call environment
- Excellent communication skills, both verbal and written
- Empathy and a strong desire to help those in distress
- Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
- Comprehensive understanding of maps, GPS systems, and traffic safety rules
- Proficiency in Microsoft Teams and Outlook
- High School diploma, GED or equivalent
Desired Qualifications
- Call Center experience is preferred
- Bilingual skills, especially in Spanish, are a plus
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