Call Center Representative
$43,680–$47,840 year
Hybrid · Littleton, Colorado, United States
Job Summary
Call Center Representative at Red Rocks Credit Union with hybrid work arrangement (in-office Tuesdays and Thursdays; some remote flexibility). Responsibilities include handling inbound calls, chats, and online communications; processing transactions; verifying member identity; opening deposit accounts and referring members for loan products; resolving complaints according to policies; maintaining call center standards; building personalized member relationships through active listening and expert guidance; assisting with remote tasks like wire transfers and account closures; collaborating with team to deliver exceptional service. Requires a high school diploma or GED, strong communication skills, confidentiality and compliance, attention to detail, teamwork, and a willingness to learn about financial wellness and credit union products.
Required Qualifications
- High school diploma or GED
- Strong communication skills
- Commitment to excellent member service and professionalism
- Accuracy and attention to detail
- Ability to maintain confidentiality and follow compliance standards
- Team-oriented mindset with a positive approach
- Willingness to learn financial wellness and credit union products
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