Call Center Representative - Patient Service and Sales

Place high volumes of outbound calls daily to process medication orders and take incoming calls to answer questions, refill prescriptions, and process orders. Verify patient information in computer software, educate patients on compounded medications, and recommend sinus treatment products based on specific needs. Respond to patient questions knowledgeably, collaborate with departments to resolve issues, and navigate multiple web-based systems to maximize the customer experience. Maintain a positive attitude while staying accountable to activity metrics. This role supports Advanced Rx's mission to provide high-quality, affordable ENT medications and topical sinus therapy nationwide.