Call Center Representative
$46,800–$48,880 year
Hybrid · Lemont, Illinois, United States
Job Summary
Call Center Representative at NuMark Credit Union providing member support via phone and webchat; responsibilities include assisting with account questions, building rapport, understanding member needs, and cross-selling products such as loans, credit cards, deposits, and electronic services while maintaining confidentiality; must meet sales goals, open accounts, coordinate with other departments, and solicit new business by email or phone; requires high school diploma and strong communication and customer-service skills; schedule Monday-Saturday with training on-site and potential hybrid arrangement after training; compensation is hourly with sales incentives.
Required Qualifications
- High school diploma
- A minimum of two years of credit union or banking teller experience is preferred
- Ability to display proper phone etiquette and member service skills
- Ability to upsell and cross-sell products and services
- Desire to develop sales skills
- Desire for continual professional development
- Effective communication skills
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