Call Center Representative
$40,976–$40,976 year
On-siteTroy, Michigan, United States
Job Summary
Delivers high-quality member service via telephone and email across service, lending, and digital queues by consulting members to explain financial products, resolve inquiries, and process tasks like account transfers and loan payments. Actively listens to identify needs, cross-sell aligned products, and troubleshoot online banking or mobile app issues to de-escalate concerns and ensure satisfaction. Works Monday through Saturday in rotating shifts, with base pay starting at $19.70 per hour and eligibility for incentives. Requires a high school diploma and one year of financial services or two years of call center experience. As the sixth largest credit union in Michigan, MSGCU prioritizes an inclusive culture and member engagement.
Required Qualifications
- High school diploma or GED
- 1 year of experience within financial services
- 2 years of experience within a call center with sales or production goals
- At least 21 years old
- Available for Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm
- Ability to occasionally travel throughout MSGCU's service area
- Ability to lift and/or move up to 10 pounds
Desired Qualifications
- Suggestive selling and business solicitation experience in a financial institution
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