Call Center Representative
$54,080–$54,080 year
On-siteLos Angeles, California, United States or Studio City, California, United States
Los Angeles, California, United States or Studio City, California, United StatesOn-siteFull Time$54,080–$54,080 yearHigh School Or EquivalentMedium
Full TimeHigh School Or EquivalentMedium
Job Summary
Handle a high volume of incoming participant calls regarding benefits, eligibility, claims, premiums, and account details while maintaining accurate records in the CRM. Demonstrate strong telephone etiquette and problem-solving skills to resolve issues with empathy, ensuring first-call resolutions and adherence to performance metrics. Complete required classroom or virtual training, including knowledge checks, and maintain punctual attendance for this temp-to-hire role at $26/hour.
Required Qualifications
- Minimum high school diploma or equivalent
- Minimum of 2+ years of experience in customer service in a high call volume/call center environment
- Possesses clear, effective, and strong oral and written communication skills, explaining complex issues and confirming understanding
- Exhibits pleasant and professional telephone etiquette and phone voice
- Demonstrates excellent attendance and punctuality with the ability to work overtime as needed
- Able to handle fast-paced work and meet deadlines
- Able to handle a high volume of calls and meet required production and quality standards
- Self-motivated and well-organized in managing time and materials, with strong attention to detail and accuracy
- Ability to communicate effectively both verbally and in writing
- Ability to perform basic math calculations with speed and accuracy
- Quick learner with the ability to retain and communicate learned concepts
- Demonstrates good interpersonal skills, interacting effectively with co-workers and Participants
- A flexible team player with a positive, cooperative, and helpful attitude, adhering to organizational values
- Maintain confidentiality, adhere to HIPAA and departmental policy guidelines
- Intermediate PC skills, including Windows; MS Word, MS Excel, PowerPoint, and a familiarity with CRM systems. Strong technical skills
- Accurate typing skills of 45 words per minute and preferred 10-key skills by touch
- Ability to accept direction and developmental guidance from supervisor
- Be available, accessible, and accountable to receive notifications related to unique scheduling needs (e.g., unexpected volume spikes, disaster recovery, etc.)
- Ability to complete all required training in classroom or in a virtual environment inclusive of required knowledge checks as determined by the organization
- MPI requires employees and temporary staff to be vaccinated against Covid-19 with exceptions as required by law
Desired Qualifications
- Benefit plan administration and/ or previous health plan experience preferred
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