Call Center Representative
$24,960–$29,328,000 year
On-siteLas Cruces, New Mexico, United States
Job Summary
Answer inbound calls, respond to customer inquiries, and resolve complaints with professionalism. Provide accurate product information, document interactions in the CRM, and follow communication scripts and standard operating procedures. Meet performance metrics for call quality and handle time while collaborating with team members to improve service delivery. Fluently speak and write in English and Spanish; must be 18 or older with a high school diploma or GED. Complete a full application including screening questions and a pre-employment test. Submit to a Level II background investigation, fingerprinting, and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED required
- Fluent in English and Spanish (spoken and written)
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Basic computer literacy and typing skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service or call center experience is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Job offers are contingent on background/security investigation results
- Job offers are contingent on drug screening results
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