Call Center Representative
$1,508,000–$29,328,000 year
On-sitePembroke, Georgia, United States
Pembroke, Georgia, United StatesOn-siteFull Time$1,508,000–$29,328,000 yearHigh School Or EquivalentLarge
Full TimeHigh School Or EquivalentLarge
Job Summary
Respond to incoming customer inquiries and reach out to existing clients to provide support and promote new products and services. Troubleshoot and follow up on customer issues while multitasking in a fast-paced environment. Apply your training to build strong relationships and deliver exceptional customer outcomes across a diverse portfolio of well-known brands. No prior call center experience required; comprehensive training provided.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem solving and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Must be willing to submit to background/security investigation
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