Call Center Representative
$29,120–$29,120 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving. Research and retrieve information across systems to support customer needs, accurately document interactions, and process claims while guiding clients through options for the best solutions. Follow scripts, policies, and procedures, protect customer privacy, and escalate complex issues to appropriate team members. Maintain consistent attendance and adhere to scheduling requirements while staying current with training and program knowledge. Interact with hundreds of customers weekly across the country to provide technical support, customer service, and sales interactions for diverse industry clients.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening
- Job offers are contingent on drug screening results
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to drug screening.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
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