Call Center Representative
$1,508,000–$29,328,000 year
On-siteHinesville, Georgia, United States
Hinesville, Georgia, United StatesOn-siteFull Time$1,508,000–$29,328,000 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls professionally to resolve customer issues, sell new products, and support technical and service interactions. Research systems to retrieve information, document interactions and process claims, and guide customers through options while following established scripts and policies. Escalate complex problems to appropriate team members and protect customer privacy by handling sensitive data appropriately. Stay current with training updates and maintain consistent attendance while adhering to scheduling requirements.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening
- Job offers are contingent on background/security investigation results
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