Call Center Representative
$15,080,000–$29,120,000 year
On-siteWichita, Kansas, United States
Job Summary
Answer inbound calls and respond to customer inquiries while providing accurate product information and resolving complaints with empathy. Document all interactions in the CRM system, follow communication scripts and standard operating procedures, and meet performance metrics regarding call quality and handle time. Collaborate with team members and supervisors to improve service delivery. This role requires fluency in English and Spanish, strong communication skills, and the ability to multitask effectively. Applicants must complete a full application including screening questions and a pre-employment test.
Required Qualifications
- Must be 18 years or older
- High school diploma or GED
- Fluent in English and Spanish (spoken and written)
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Basic computer literacy and typing skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous customer service or call center experience
Additional Requirements
- Must be authorized to work in the country where the job is based
- Willingness to submit to a LEVEL II background and/or security investigation
- Willingness to submit to drug screening
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