Call Center Representative
$22,000–$28,000 year
On-siteAngeles City, Central Luzon, Philippines
Job Summary
Handle inbound and outbound calls professionally to resolve customer support issues, sell new products, and ensure a best-in-class experience for hundreds of weekly interactions. Research systems to support client needs, accurately document interactions and process claims, and guide customers through available solutions while following established scripts and policies. Protect customer privacy during sensitive information handling and escalate complex issues to appropriate team members. Stay current with training updates and adhere to scheduling requirements. This role offers comprehensive training for candidates from diverse backgrounds, with no prior call center experience required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background and/or security investigations with fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.