Call Center Representative
$14,560–$29,120 year
On-siteMidway, Georgia, United States
Midway, Georgia, United StatesOn-siteFull Time$14,560–$29,120 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls professionally to resolve customer issues, sell new products, and ensure a best-in-class experience. Research systems to support customer needs, accurately document interactions, and process claims while following established scripts and policies. Guide customers through options to find solutions, escalate complex matters, and protect sensitive information. Maintain consistent attendance, adhere to scheduling requirements, and stay current with training updates. No prior call center experience is required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation
- Must be willing to submit to drug screening
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