Call Center Representative
$34,840,000–$34,840,000 year
On-siteSydney, Nova Scotia, Canada
Sydney, Nova Scotia, CanadaOn-siteFull Time$34,840,000–$34,840,000 yearLarge
Full TimeLarge
Job Summary
Handle inbound and outbound calls professionally, resolving customer issues on the first call through effective problem-solving and guiding clients to the best solutions. Research and retrieve information across systems to support customer needs, then accurately document interactions and process claims while following established scripts and policies. Protect customer privacy and handle sensitive information appropriately, escalating complex issues to the appropriate team members as required. Stay current with training, updates, and program knowledge to deliver a best-in-class customer experience.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong communication and organizational skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Reliable and punctual
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, tech support, sales, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to drug screening (Does not apply in Canada)
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
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