Call Center Representative
RemotePhilippines or PH
Job Summary
Handle inbound and outbound calls professionally, resolving customer issues on the first contact by researching systems and following established scripts. Accurately document interactions, process claims, and guide customers to optimal solutions while protecting sensitive information. Escalate complex matters to appropriate team members and maintain current knowledge through ongoing training. Adhere to strict scheduling requirements and complete a full application including screening questions and a pre-employment test. Candidates must reside within 80km of the office, possess high-speed internet, and demonstrate strong English proficiency.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Previous call center experience
- Work from home experience
- Strong command of the English language
- Typing speed of 20+ WPM
- High speed internet connection
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Able to multitask and self-manage effectively
- Excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must reside within 80km of our office
Desired Qualifications
- Must be a natural problem solver who thrives on creating memorable customer experiences
Additional Requirements
- Candidates must reside within 80km of the office
- Must be authorized to work in the country where the job is based
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